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Balanced Scorecard program makes the grade

  • Published
  • By Brandice J. Armstrong
  • 72nd Air Base Wing Public Affairs
TINKER AIR FORCE BASE, Okla. --  Senior leaders at the Oklahoma City Air Logistics Center have adopted a new Balanced Scorecard, methodology used by Air Force Materiel Command to communicate strategy by illustrating performance drivers needed to achieve the AFMC vision of delivering "war-winning capabilities on-time, on-cost." 

The BSC enables the center's work force to stay aware of current priorities and what actions are being taken to successfully improve them. 

"We used to write strategies and strategic plans and put them on a shelf," said Gayle Davis, chief of the OC-ALC Strategic Planning Branch. "This new process allows us to measure customer satisfaction and how well we are meeting customer expectations." 

Col. Rick Beery, OC-ALC director of Plans and Programs, agreed. 

"The BSC clearly identifies who is responsible for what objective and will give us all the metrics we can use to see how well we are accomplishing our goals," he said. "Overall, it gives us an easier way to ensure we all focus on what is important and where we should apply our time, energy, manpower and money." 

The OC-ALC's strategic plan is visually depicted through a local BSC strategy map. 

The OC-ALC BSC chart has three categories: Mission Impact, Mission Areas and OC-ALC Foundation. Mission Impact encompasses the operator and stakeholder's businesses. Mission Areas refers to the continuous process improvement and OC-ALC Foundation is about people and infrastructure. 

The OC-ALC implemented the BSC in August 2005 and is now embarking upon execution throughout the ALC, Ms. Davis said. 

"The BSC will allow all employees visibility into how they are personally contributing to the ALC strategic goals and helping Tinker excel in the sustainment of air weapon systems," Ms. Davis said. 

"The BSC is not a static product and will continue to evolve as our strategy matures and changes, so I also ensure continued review of the BSC to make sure it continues to meet our needs," Col. Beery said.