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Air Force Equal Opportunity network fields major upgrade to Core System

  • Published
  • By Michael Dennison

JOINT BASE SAN ANTONIO-RANDOLPH, Texas -- Filing an Equal Opportunity (EO) complaint is a very serious matter, and as the complainant, you want the best system and features available to assist you through intake, processing, and final resolution.

With the help of the Air Force Life Cycle Management Center Business and Enterprise Systems Directorate’s Air Force Equal Opportunity Network (AF EONet) team, the Air Force’s Equal Opportunity Operations office located at Joint Base San Antonio (JBSA)-Randolph in San Antonio, Texas recently completed a major upgrade to its system to input, manage, track, and report on civilian EO complaints.

On Dec. 7, 2022, the AF EONet team, in conjunction with the EO office in the Air Force Personnel Center, upgraded from the iComplaints application to the latest version of the Equal Employment Opportunity (EEO) application on the Entellitrak platform created by Tyler Technologies Inc., headquartered in Plano, Texas, in a process that took three years.

With the end-of-life deadline quickly approaching for the iComplaints application, the EO office, aided by the AF EONet team and the Defense Information Systems Agency, upgraded, migrated the data, and tested the new application in three different environments prior to implementing EEO for its users. To accomplish this huge undertaking the small, highly specialized EO office relied on the PMO to overcome many obstacles, including being undermanned and having to complete frequent higher-priority tasks.

The new EEO application is a web-based, enterprise application that was developed specifically to manage the EO process for civilian complaints, and is used by approximately 600 active Air Force, Air Force Reserve and Air National Guard EO specialists. The application contains role-based dashboards that enable users to manage their workloads and built-in business rules that ensure compliance with Equal Employment Opportunity Commission (EEOC) and federal mandates.

The key features of EEO include:

• Tracking informal, formal, mixed, and class cases
• Converting cases to other case types, such as EEO Contact to Informal, and Informal to Formal
• Managing case activity through the entire workflow
• Generating reports for Air Force leadership, EEOC, and other regulatory entities
• Updated security, scalability, accessibility, and configurability

Additionally, the new platform closely mirrors the application used to monitor military complaints that the EO specialists are already very familiar with, streamlining training and improving efficiency throughout the EO community. This also allows users to process claims in less time, reduce investigation costs, automate workflows, and reduce physical paperwork.